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ENT · Retail · CSM Allan Chang · 5 - Expand & Advocate
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
$155.3K
$26.7/seat
Renewal
Mar 4, 2027
214d away
SE escalations (active)
0
24 lifetime
Jira linked (active)
0
none
Avg resolution
4.0d
last 90d
Pendo 7d
3,681
↘ -18.9% vs 30d
2 active · 87 total in last 12 months
| Stages | ||||||
|---|---|---|---|---|---|---|
| 00167910 | Urgent Support Needed – Room Booking Module Not Available | Normal | 3d | — | — | Jul 30, 2026 |
| 00167787 | Floor Plan Update Request – US-GG-NY-195 Broadway, 14th Floor | Normal | 4d | — | — | Jul 29, 2026 |
Open cases on this account linked to known Jira bugs that also affect other customers.
Open error cases without a Jira link — scan to find potentially related known engineering bugs.
1 open defect case without a Jira link.