← AccountsPPD Development, L.P. By: PPD GP, LLC Its General Partner
ENT · Business Services · CSM Paul Ruta · 3 - Launch & Adopt
Room BookingRequest ManagerVisitor MgmtField Mgmt
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $234,172 · Core $0 · Subscription $233.0K · PS $1.2K $234.2K
$8.2/seat
Renewal
Contract: Jun 15, 2026 → Jan 14, 2030. Year of term: Year 1 of 4 Jan 15, 2030
1262d away
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 12. 0
12 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 3.5d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 25.5%. Last login: Feb 16, 2026. 3,751
↘ -13.5% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
▲ $19Ksince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Visitor Desk Booking (OSS)+16%
Grouped by tier_1_category · mart_support_cases
Cases
1 active · 64 total in last 12 months
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.