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APOLLO MANAGEMENT HOLDINGS, L.P. By: Apollo Management Holdings GP, LLC, its general partner

ENT · Finance · CSM Tracey Osevwe · 3 - Launch & Adopt

67Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $111,292 · Core $109.9K · Subscription $109.9K · PS $1.4K

$111.3K

$20.7/seat

Renewal

Contract: Dec 10, 2025 → Dec 9, 2026. Year of term: Year 1 of 1

Dec 10, 2026

130d away

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 10.

10 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

5.5d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 73.0%. Last login: Feb 13, 2026.

1,158

↗ +4.1% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

Flatsince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory+4%

Desk Booking-10%

Move Manager+42%

Admin-9%

Neighborhoods+89%

AI-20%

Reports-12%

Other0%

Scenarios-50%

Safeguard-8%

Planning Tools-67%

Preferences+15%

Facilities+8%

Moves Report0%

Floor Plan42

Data Management23

Customer Education20

Error Condition6

Uncategorized1

Cases

2 active · 92 total in last 12 months

					Stages
00168145	Apollo Tokyo Office Floor Plan Update	Normal	2d	—	—	Jul 31, 2026
00167952	GraphQL failure - Please investigate!	Normal	3d	—	—	Jul 30, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

1 open defect case without a Jira link.