DraftKings Inc.

ENT · Software · CSM Gillian Parasi Rubio · 4 - Utilize & Apply

Room BookingRequest ManagerVisitor Mgmt

58Health

One-to-OneAt risk

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $102,000 · Core $0 · Subscription $101.0K · PS $1.0K

$102.0K

$33.7/seat

Renewal

Contract: Apr 5, 2026 → Jan 4, 2027. Year of term: Year 1 of 1

Jan 5, 2027

156d away

Open cases

Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 2 / 4.

0

High pri 0 · 30d 2

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 0.

0

0 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

0

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

2.5d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 21.5%. Last login: Feb 13, 2026.

108

↗ +8.6% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $24Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-30%

Desk Booking-34%

AI+1%

Admin+15%

Move Manager-47%

Neighborhoods-3%

Other-32%

Request Manager-22%

Safeguard0%

Visitor Desk Booking (OSS)+100%

Reports-67%

Risk signals5 firing

Health CriticalHealth score 47 — critical zone (<50)

Chronic

Engagement Going DarkNo Gong call in 151 days on high-touch account

Chronic

Zero Usage Modules1 core module(s) with zero usage: Room Booking

Chronic

Overdue CTAS1 overdue CTA(s)

Chronic

CSM Activity StaleNo CSM activity in 32 days on high-touch account

Chronic

Floor Plan8

Customer Education3

Data Management1

General Request1

Error Condition1

Cases

0 active · 14 total in last 12 months

					Stages
No cases match this filter.

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.