← AccountsNFP Corp.
ENT · Insurance · CSM Tracey Osevwe · 4 - Utilize & Apply
75Health
One-to-OneAt risk AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $94,822 · Core $92.5K · Subscription $92.5K · PS $2.4K $94.8K
$12.8/seat
Renewal
Contract: Apr 14, 2024 → Apr 13, 2027. Year of term: Year 3 of 3 Apr 14, 2027
255d away
Open cases
Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 5 / 8. 0
High pri 0 · 30d 5
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 6. 0
6 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 2.8d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 35.2%. Last login: Feb 14, 2026. 1,605
↗ +5.5% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
▲ $9Ksince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Risk signals5 firing
1 signalflagging a module not in this account's contract
Health Orange BandHealth score 55 in orange band (50-57)
ChronicEngagement Going DarkNo Gong call in 110 days on high-touch account
ChronicZero Usage Modules1 core module(s) with zero usage: Room BookingContract excluded
ChronicCSM Activity StaleNo CSM activity in 32 days on high-touch account
ChronicSupport Burden61 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
0 active · 35 total in last 12 months
| | | | | Stages | |
|---|
| No cases match this filter. |
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.