Clarivate Analytics (US) LLC

ENT · Software · CSM Gillian Parasi Rubio · 4 - Utilize & Apply

Room BookingRequest ManagerVisitor MgmtField Mgmt

54Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $182,500 · Core $0 · Subscription $181.0K · PS $1.5K

$182.5K

$30.2/seat

Renewal

Contract: May 10, 2026 → May 9, 2027. Year of term: Year 1 of 1

May 10, 2027

281d away

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 7.

0

7 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

0

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

10.0d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 9.7%. Last login: Feb 16, 2026.

5,430

↘ -12.6% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $7Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-22%

Desk Booking-22%

Room Booking-27%

AI-23%

Admin-19%

Other-15%

Move Manager+7%

Neighborhoods+16%

Safeguard-25%

Reports-5%

Visitor Desk Booking (OSS)+38%

Moves Report—

Preferences-100%

Risk signals5 firing

Health Orange BandHealth score 52 in orange band (50-57)

Chronic

Engagement Going DarkNo Gong call in 93 days on high-touch account

Chronic

CSM Activity StaleNo CSM activity in 32 days on high-touch account

Chronic

Support Burden119 open support cases

Chronic

NPS Detractor StaleClient NPS 6 (detractor, 327d ago — stale)

Chronic

Error Condition22

Floor Plan8

Data Management1

Uncategorized1

Customer Education1

Cases

1 active · 33 total in last 12 months

					Stages
00167943	Office Space Tool – Meeting Rooms Unable to Book	Normal	3d	—	—	Jul 30, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

1 open defect case without a Jira link.