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Bechtel

ENT · Tier C · Construction · CSM Paul Ruta · 2 - Onboard & Implement

Room BookingRequest ManagerVisitor MgmtField Mgmt

83Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $95,300 · Core $0 · Subscription $87.3K · PS $8.0K

$95.3K

$87.3/seat

Renewal

Contract: Jan 1, 2026 → Dec 31, 2028. Year of term: Year 1 of 3

Jan 1, 2029

883d away

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

3.6d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: —. Last login: Feb 13, 2026.

↘ -39.2% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

Flatsince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Error Condition14

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Move Manager+73%

Admin-19%

Reports-42%

Neighborhoods-25%

Visual Directory-51%

AI-74%

Desk Booking-7%

Moves Report+228%

Other-15%

Scenarios-56%

Room Booking-81%

Preferences-37%

Planning Tools-10%

Facilities+200%

Visitor Desk Booking (OSS)-45%

Safeguard-56%

Workplace Announcements—

Request Manager-100%

Floor Plan14

Customer Education6

Cases

2 active · 35 total in last 12 months

2 with SE escalation

					Stages
00165636	Neighborhood Limits	Normal	27d	SE · SE - In Progress (Backlog)opened Jul 21, 2026	FRT→SESEENG	Jul 6, 2026
00160179	Bechtel - Neighborhood Rendering & Color Inconsistencies	Normal	80d	SE · SE - In Progress (Backlog)opened May 25, 2026	FRT→SESEENG	May 14, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

2 open defect cases without a Jira link.