Accounts Biweekly Review Reports|

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Parexel

ENT · Business Services · CSM Paul Ruta · 3 - Launch & Adopt

Room BookingRequest ManagerVisitor MgmtField Mgmt

79Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $217,549 · Core $0 · Subscription $217.5K · PS $0

$217.5K

$14.6/seat

Renewal

Contract: Oct 1, 2024 → Sep 30, 2027. Year of term: Year 2 of 3

Oct 1, 2027

425d away

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 1.

1 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

5.1d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 7.3%. Last login: Feb 16, 2026.

3,301

↘ -2.9% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

Flatsince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Floor Plan12

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-12%

Desk Booking-13%

Room Booking-6%

AI-12%

Admin-7%

Reports+3%

Other-5%

Move Manager-44%

Safeguard+5400%

Neighborhoods+593%

Visitor Desk Booking (OSS)+7%

Preferences-87%

Facilities—

Planning Tools—

Request Manager-100%

Scenarios-100%

Workplace Announcements-100%

Customer Education9

Error Condition4

General Request1

Cases

1 active · 26 total in last 12 months

					Stages
00167917	Re: Fw: Office space floor plan	Normal	3d	—	—	Jul 30, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

1 open defect case without a Jira link.