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CBRE for Client CenterPoint Energy

ENT · Tier D · Energy, Utilities & Waste · CSM Paul Ruta · 2 - Onboard & Implement

Room BookingRequest ManagerVisitor MgmtField Mgmt

78Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $100,275 · Core $0 · Subscription $99.4K · PS $875.0

$100.3K

$16.6/seat

Renewal

Contract: Dec 15, 2025 → Dec 14, 2028. Year of term: Year 1 of 3

Dec 15, 2028

866d away

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

7.2d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: —. Last login: Feb 13, 2026.

↘ -27.0% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $8Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Error Condition6

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Move Manager-55%

Visual Directory-17%

Admin-44%

Neighborhoods-40%

Reports-75%

AI-48%

Desk Booking-5%

Other-61%

Preferences-80%

Moves Report+267%

Facilities-84%

Planning Tools-57%

Scenarios-57%

Safeguard—

Workplace Announcements-88%

Request Manager-100%

Visitor Desk Booking (OSS)-100%

Floor Plan5

Customer Education5

Data Management2

Cases

2 active · 18 total in last 12 months

2 with SE escalation · 1 Jira-linked

					Stages
00161485	Fwd: Non-Public spaces in Visual Directory Legend	Normal	74d	SE · SE - In Progress (JIRA)opened May 27, 2026 CORE-31500	FRT→SESEENG	May 20, 2026
00157839	Fwd: Neighborhood - Seated and Not seated	Normal	101d	SE · SE - In Progress (Backlog)opened Apr 29, 2026	FRT→SESEENG	Apr 23, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

1 open defect case without a Jira link.