Accounts Biweekly Review Reports|

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Quantum Health, Inc.

MM · Business Services · CSM Paul Ruta · 3 - Launch & Adopt

Room BookingRequest ManagerVisitor MgmtWorkplace Intel

79Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $100,807 · Core $0 · Subscription $93.3K · PS $7.5K

$100.8K

$103.7/seat

Renewal

Contract: Jun 30, 2026 → Jun 29, 2029. Year of term: Year 1 of 3

Jun 30, 2029

1063d away

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 7.

7 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

3.5d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 53.2%. Last login: Feb 15, 2026.

295

↗ +12.2% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $4Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-36%

Room Booking-46%

Desk Booking-23%

Admin-36%

Move Manager-36%

Request Manager-46%

Neighborhoods-13%

Reports+339%

AI-58%

Other+50%

Preferences+156%

Visitor Desk Booking (OSS)-30%

Safeguard-62%

Facilities—

Workplace Announcements-67%

Planning Tools+50%

Scenarios-82%

Moves Report-100%

Risk signals1 firing

Single ThreadedOnly 1 external contact on Gong calls in 30 days — champion loss risk

Chronic

Error Condition

Customer Education9

Floor Plan5

Data Management3

General Request1

Cases

1 active · 27 total in last 12 months

					Stages
00167950	Quantum Health - Request Manager Error	Normal	3d	—	—	Jul 30, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

1 open defect case without a Jira link.