← AccountsGrifols Shared Services North America INC
ENT · Manufacturing · CSM Allan Chang · 4 - Utilize & Apply
Desk BookingRoom BookingRequest ManagerVisitor Mgmt
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $115,828 · Core $0 · Subscription $114.7K · PS $1.2K $115.8K
$33.2/seat
Renewal
Contract: May 1, 2025 → Apr 30, 2027. Year of term: Year 2 of 2 May 1, 2027
272d away
Open cases
Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 0 / 6. 0
High pri 0 · 30d 0
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 4. 0
4 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 5.8d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 53.2%. Last login: Feb 16, 2026. 1,818
↘ -6.4% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
▲ $399.8600000000006since Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Visitor Desk Booking (OSS)-43%
Workplace Announcements-100%
Risk signals4 firing
Health Orange BandHealth score 56 in orange band (50-57)
ChronicEngagement Going DarkNo Gong call in 104 days on high-touch account
ChronicCSM Activity StaleNo CSM activity in 32 days on high-touch account
ChronicSupport Burden36 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
0 active · 19 total in last 12 months
| | | | | Stages | |
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| No cases match this filter. |
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.