← AccountsMPG Operations LLC
ENT · Finance · CSM Tracey Osevwe · 5 - Expand & Advocate
Desk BookingRoom BookingRequest ManagerVisitor MgmtField Mgmt
90Health
One-to-OneAt risk AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $161,898 · Core $98.2K · Subscription $159.9K · PS $2.0K $161.9K
$18.3/seat
Renewal
Contract: Aug 1, 2026 → Jul 31, 2029. Year of term: Year 1 of 3 Aug 1, 2029
1095d away
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 12. 0
12 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 4.4d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 69.7%. Last login: Feb 15, 2026. 1,937
↘ -1.8% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
▲ $23Ksince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Visitor Desk Booking (OSS)—
Risk signals4 firing
Health Orange BandHealth score 55 in orange band (50-57)
ChronicZero Usage Modules1 core module(s) with zero usage: Room Booking
ChronicNPS DetractorClient NPS 3 (detractor, 62d ago)
ChronicSupport Burden289 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
2 active · 189 total in last 12 months
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.