← AccountsSiriusXM Radio LLC
ENT · Media & Internet · CSM Gillian Parasi Rubio · 5 - Expand & Advocate
Room BookingRequest ManagerVisitor MgmtWorkplace Intel
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $137,006 · Core $0 · Subscription $136.0K · PS $1.0K $137.0K
$29.2/seat
Renewal
Contract: Mar 1, 2024 → Feb 28, 2027. Year of term: Year 3 of 3 Mar 1, 2027
211d away
Open cases
Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 4 / 8. 0
High pri 0 · 30d 4
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 48. 0
48 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 5.1d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 24.7%. Last login: Feb 16, 2026. 2,480
↗ +12.0% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
▲ $36Ksince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Visitor Desk Booking (OSS)—
AI Canvas — UsageSource: mart_feature_usage (is_ai_canvas_feature = TRUE)
Weekly AI Canvas click events. Plus-plan accounts only.
Weekly Module Usage
First usage: Day 0ALERT: Manual Stack Plan Clicks in past week: 1
Risk signals2 firing
Health Yellow BandHealth score 59 in yellow band (57-63)
ChronicSupport Burden214 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
0 active · 28 total in last 12 months
| | | | | Stages | |
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| No cases match this filter. |
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.