← AccountsThe Bank of Nova Scotia
ENT · Finance · CSM Gillian Parasi Rubio · 5 - Expand & Advocate
Field Mgmt
75Health
One-to-OneAt risk AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $247,780 · Core $247.8K · Subscription $247.8K · PS $0 $247.8K
$5.9/seat
Renewal
Contract: Nov 1, 2023 → Oct 31, 2026. Year of term: Year 3 of 3 Nov 1, 2026
91d away
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 3.0d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 17.8%. Last login: Feb 16, 2026. 6,747
↘ -6.9% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
Flatsince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Risk signals3 firing
Health Orange BandHealth score 51 in orange band (50-57)
ChronicOverdue CTAS1 overdue CTA(s)
ChronicSupport Burden297 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
2 active · 177 total in last 12 months
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.
1 open defect case without a Jira link.