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ENT · Insurance · CSM Anet Lani · 5 - Expand & Advocate
Desk BookingRoom BookingRequest ManagerVisitor MgmtField Mgmt
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $123,637 · Core $0 · Subscription $122.7K · PS $900.0 $123.6K
$4.4/seat
Renewal
Contract: Sep 30, 2025 → Sep 29, 2026. Year of term: Year 1 of 1 Sep 30, 2026
59d away
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 11. 0
11 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 3.9d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 2.7%. Last login: Feb 16, 2026. 7,186
↘ -4.9% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
▲ $63Ksince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Visitor Desk Booking (OSS)-59%
Risk signals3 firing
Zero Usage Modules1 core module(s) with zero usage: Room Booking
ChronicHealth Yellow BandHealth score 61 in yellow band (57-63)
ChronicSupport Burden112 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
3 active · 97 total in last 12 months
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.
1 open defect case without a Jira link.