Accounts Biweekly Review Reports|

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Roku, Inc.

ENT · Manufacturing · CSM Allan Chang · 5 - Expand & Advocate

Desk BookingRoom BookingRequest ManagerVisitor Mgmt

82Health

One-to-OneAt risk

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $113,757 · Core $0 · Subscription $112.6K · PS $1.2K

$113.8K

$93.8/seat

Renewal

Contract: Jan 1, 2025 → Dec 31, 2026. Year of term: Year 2 of 2

Jan 1, 2027

152d away

Open cases

Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 3 / 3.

High pri 0 · 30d 3

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 6.

6 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

2.7d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 66.0%. Last login: Feb 13, 2026.

748

↗ +10.2% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

Flatsince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-12%

Room Booking-15%

Desk Booking+0%

Reports+19%

Move Manager-7%

Admin-22%

Neighborhoods-53%

AI-21%

Scenarios-46%

Other-10%

Safeguard-14%

Visitor Desk Booking (OSS)-73%

Moves Report-83%

Planning Tools-67%

Facilities-75%

Preferences-100%

Risk signals3 firing

Engagement Going DarkNo Gong call in 67 days on high-touch account

Chronic

Health Yellow BandHealth score 59 in yellow band (57-63)

Chronic

Support Burden94 open support cases

Chronic

Customer Education7

Floor Plan3

Error Condition2

Data Management2

Cases

0 active · 14 total in last 12 months

					Stages
No cases match this filter.

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.