← AccountsSyneos Health, LLC.
ENT · Business Services · CSM Paul Ruta · 5 - Expand & Advocate
Room BookingRequest ManagerVisitor MgmtField Mgmt
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $178,414 · Core $0 · Subscription $177.4K · PS $1.0K $178.4K
$39.4/seat
Renewal
Contract: Jan 1, 2026 → Dec 31, 2026. Year of term: Year 1 of 1 Jan 1, 2027
152d away
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 3.4d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 18.7%. Last login: Feb 16, 2026. 3,400
↘ -15.4% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
▼ $169Ksince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Workplace Announcements+52%
Visitor Desk Booking (OSS)+53%
Risk signals2 firing
Health Yellow BandHealth score 61 in yellow band (57-63)
ChronicSupport Burden495 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
5 active · 197 total in last 12 months
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.
3 open defect cases without a Jira link.