Siemens Medical Solutions, Inc.

ENT · Manufacturing · CSM Allan Chang · 3 - Launch & Adopt

Room BookingRequest ManagerVisitor Mgmt

38Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $140,784 · Core $0 · Subscription $139.3K · PS $1.5K

$140.8K

$278.6/seat

Renewal

Contract: Oct 30, 2025 → Oct 29, 2026. Year of term: Year 1 of 1

Oct 30, 2026

89d away

Open cases

Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 0 / 5.

0

High pri 0 · 30d 0

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 1.

0

1 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

0

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

1.4d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 37.5%. Last login: Feb 15, 2026.

135

↘ -59.5% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

Flatsince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-61%

Desk Booking-70%

AI-42%

Move Manager-23%

Admin-59%

Other-67%

Neighborhoods-84%

Reports-71%

Safeguard-78%

Facilities+200%

Preferences—

Visitor Desk Booking (OSS)-90%

Moves Report-100%

Request Manager-100%

Risk signals5 firing

Usage Severe DeclinePendo usage declined 59.5% over 30 days (severe)

Acute

Health Orange BandHealth score 57 in orange band (50-57)

Chronic

Zero Usage Modules1 core module(s) with zero usage: Room Booking

Chronic

Health Yellow BandHealth score 57 in yellow band (57-63)

Chronic

Support Burden179 open support cases

Chronic

Floor Plan12

Customer Education8

Data Management8

Error Condition3

General Request2

Cases

0 active · 33 total in last 12 months

					Stages
No cases match this filter.

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.