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Exact Sciences Corporation

ENT · Healthcare Services · CSM Paul Ruta · 3 - Launch & Adopt

Room BookingRequest ManagerVisitor MgmtWorkplace IntelField Mgmt

68Health

One-to-OneAt risk

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $178,144 · Core $0 · Subscription $178.1K · PS $0

$178.1K

$44.5/seat

Renewal

Contract: Jul 31, 2025 → Jul 30, 2028. Year of term: Year 2 of 3

Jul 31, 2028

729d away

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

6.4d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 66.4%. Last login: Feb 13, 2026.

936

↘ -8.2% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▼ $2Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-9%

Desk Booking-18%

Room Booking-18%

Move Manager+5%

Admin-41%

Reports+16%

AI-26%

Neighborhoods+6%

Other+42%

Moves Report-41%

Safeguard-39%

Facilities-65%

Scenarios-96%

Visitor Desk Booking (OSS)-87%

Preferences-64%

Risk signals2 firing

Overdue CTAS1 overdue CTA(s)

Chronic

Single ThreadedOnly 1 external contact on Gong calls in 30 days — champion loss risk

Chronic

Floor Plan30

Error Condition5

Customer Education5

Data Management2

Feature Request1

Cases

2 active · 43 total in last 12 months

1 with SE escalation

					Stages
00168014	Exact Sciences (Abbott) - MSN Floor Plan Updates 2026-7-30	Normal	3d	—	—	Jul 30, 2026
00161919	Help - Exact Sciences (Abbott Cancer Diagnostics) Real Estate Annual Cost currency conversion	Normal	67d	SE · SE - In Progress (Backlog)opened Jun 1, 2026	FRT→SESEENG	May 27, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

1 open defect case without a Jira link.