Accounts Biweekly Review Reports|

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Fitch Ratings, Inc.

ENT · Finance · CSM Gillian Parasi Rubio · 5 - Expand & Advocate

Room BookingRequest ManagerVisitor MgmtField Mgmt

54Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $117,149 · Core $0 · Subscription $117.0K · PS $110.0

$117.1K

$48.8/seat

Renewal

Contract: Apr 15, 2026 → Apr 14, 2027. Year of term: Year 1 of 1

Apr 15, 2027

256d away

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 6.

6 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

3.4d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 63.2%. Last login: Feb 15, 2026.

886

↘ -3.3% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $11Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-34%

Desk Booking-32%

Admin-35%

Move Manager-16%

AI-46%

Neighborhoods-39%

Reports-9%

Moves Report-21%

Other-37%

Safeguard+8%

Scenarios-89%

Visitor Desk Booking (OSS)-10%

Preferences-76%

Planning Tools0%

Request Manager-73%

Risk signals4 firing

Engagement Going DarkNo Gong call in 150 days on high-touch account

Chronic

Zero Usage Modules1 core module(s) with zero usage: Room Booking

Chronic

Health Yellow BandHealth score 61 in yellow band (57-63)

Chronic

Support Burden147 open support cases

Chronic

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Floor Plan115

Customer Education17

Data Management11

Error Condition3

Cases

1 active · 146 total in last 12 months

					Stages
00168147	OfficeSpace Updates - 30NC Ground Floor	Normal	2d	—	—	Jul 31, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.