Jane Street Group, LLC.

ENT · Finance · CSM Tracey Osevwe · 4 - Utilize & Apply

Desk BookingRoom BookingRequest ManagerVisitor Mgmt

55Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $111,097 · Core $0 · Subscription $109.6K · PS $1.5K

$111.1K

$182.8/seat

Renewal

Contract: Jun 1, 2026 → May 31, 2027. Year of term: Year 1 of 1

Jun 1, 2027

303d away

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 29.

0

29 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

0

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

9.5d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 98.8%. Last login: Feb 15, 2026.

542

↗ +1.4% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $7Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-1%

Move Manager-23%

Neighborhoods-30%

Admin-26%

Moves Report+158%

Desk Booking-54%

AI-40%

Reports-26%

Other+5%

Scenarios-40%

Preferences+14%

Visitor Desk Booking (OSS)-25%

Facilities—

Safeguard-100%

Risk signals4 firing

Health CriticalHealth score 48 — critical zone (<50)

Chronic

Zero Usage Modules1 core module(s) with zero usage: Room Booking

Chronic

CSM Activity StaleNo CSM activity in 32 days on high-touch account

Chronic

Support Burden81 open support cases

Chronic

Floor Plan46

Error Condition9

Data Management4

Customer Education2

Cases

1 active · 61 total in last 12 months

					Stages
00167906	[URGENT] Unable to access kiosks and some APIs from officespace	Normal	3d	—	—	Jul 30, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

1 open defect case without a Jira link.