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ENT · Tier B · Manufacturing · CSM Allan Chang · 2 - Onboard & Implement
Room BookingRequest ManagerVisitor MgmtWorkplace IntelField Mgmt
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $100,628 · Core $0 · Subscription $94.1K · PS $6.5K $100.6K
$268.9/seat
Renewal
Contract: Jun 9, 2026 → Jun 8, 2029. Year of term: Year 1 of 3 Jun 9, 2029
1042d away
Open cases
Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 0 / 0. 0
High pri 0 · 30d 0
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 0. 0
0 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. —
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: —. Last login: —. 6
↗ +2647.8% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
Flatsince Jun 11·52 daily snapshots
Product usage — 90d trend
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
No cases created in the last year.
Cases by category — 12 moGrouped by tier_1_category · mart_support_cases
No cases in the last 12 months.
Cases
0 active · 0 total in last 12 months
| | | | | Stages | |
|---|
| No cases match this filter. |
Source: mart_product_usage · current 90d vs prior 90d events per module
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.