← AccountsAbbVie Inc.
ENT · Manufacturing · CSM Allan Chang · 4 - Utilize & Apply
Room BookingRequest ManagerVisitor MgmtField Mgmt
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $154,819 · Core $0 · Subscription $153.2K · PS $1.6K $154.8K
$17.2/seat
Renewal
Contract: Dec 15, 2024 → Dec 14, 2027. Year of term: Year 2 of 3 Dec 15, 2027
500d away
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 5. 0
5 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 1.5d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 43.4%. Last login: Feb 15, 2026. 807
↘ -19.4% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
▲ $12Ksince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Visitor Desk Booking (OSS)-100%
Risk signals2 firing
Health Orange BandHealth score 56 in orange band (50-57)
ChronicSupport Burden38 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
2 active · 107 total in last 12 months
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.