Hearst Communications Inc.

ENT · Holding Companies & Conglomerates · CSM Gillian Parasi Rubio · 3 - Launch & Adopt

Room BookingRequest ManagerVisitor Mgmt

59Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $144,333 · Core $0 · Subscription $142.3K · PS $2.0K

$144.3K

$12.4/seat

Renewal

Contract: Jun 15, 2025 → Jun 14, 2028. Year of term: Year 2 of 3

Jun 15, 2028

683d away

Open cases

Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 3 / 4.

0

High pri 0 · 30d 3

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 1.

0

1 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

0

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

4.5d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 21.8%. Last login: Feb 15, 2026.

471

↘ -12.0% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $0.3099999999976717since Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-21%

Desk Booking-19%

Admin-31%

AI-58%

Move Manager-33%

Other-25%

Safeguard-20%

Neighborhoods-87%

Reports-89%

Request Manager-83%

Preferences-100%

Visitor Desk Booking (OSS)-100%

Risk signals5 firing

Engagement Going DarkNo Gong call in 166 days on high-touch account

Chronic

Zero Usage Modules1 core module(s) with zero usage: Room Booking

Chronic

Health Yellow BandHealth score 63 in yellow band (57-63)

Chronic

CSM Activity StaleNo CSM activity in 32 days on high-touch account

Chronic

Support Burden45 open support cases

Chronic

Floor Plan8

Customer Education5

Data Management4

Error Condition1

Cases

0 active · 18 total in last 12 months

					Stages
No cases match this filter.

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.