← AccountsThe Boston Consulting Group, Inc.
ENT · Business Services · CSM Tracey Osevwe · 5 - Expand & Advocate
Room BookingRequest ManagerVisitor Mgmt
58Health
One-to-OneAt risk AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
Full ARR: $262,280 · Core $0 · Subscription $262.3K · PS $0 $262.3K
$174.9/seat
Renewal
Contract: Aug 31, 2024 → Aug 30, 2026. Year of term: Year 2 of 2 Aug 31, 2026
29d away
SE escalations (active)
Active SE escalations (parent case open and not Solved): 0. Lifetime total: 31. 0
31 lifetime
Jira linked (active)
Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status. 0
none
Avg resolution
Average days from case creation to closure, for cases closed in the last 90 days. 1.8d
last 90d
Pendo 7d
Active visitors in Pendo over last 7 days. Seat utilization: 9.8%. Last login: Feb 16, 2026. 5,752
↗ +12.1% vs 30d
Account Health
ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026
Flatsince Apr 2·112 daily snapshots
Support & Engineering
Support volume — by quarterCase counts per quarter by record type · mart_support_cases
Cases by category — 12 mo
Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module
Visitor Desk Booking (OSS)—
Risk signals3 firing
Health Orange BandHealth score 55 in orange band (50-57)
ChronicOverdue CTAS1 overdue CTA(s)
ChronicSupport Burden149 open support cases
ChronicGrouped by tier_1_category · mart_support_cases
Cases
2 active · 52 total in last 12 months
Cross-client bug exposure
Open cases on this account linked to known Jira bugs that also affect other customers.
Unlinked defect intelligence
Open error cases without a Jira link — scan to find potentially related known engineering bugs.
1 open defect case without a Jira link.