Accounts Biweekly Review Reports|

Loading…

Loading account…

Loading…

Loading account…

← Accounts

NJ Dept Of Labor & W D

ENT · Government · CSM Allan Chang · 3 - Launch & Adopt

Room BookingRequest ManagerVisitor MgmtField Mgmt

82Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $117,461 · Core $0 · Subscription $114.8K · PS $2.7K

$117.5K

$176.6/seat

Renewal

Contract: Apr 30, 2026 → Apr 29, 2027. Year of term: Year 1 of 1

Apr 30, 2027

271d away

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 0.

0 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

—

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 55.3%. Last login: Feb 13, 2026.

↘ -31.8% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $5Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Data Management5

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory-89%

Desk Booking-93%

Reports-30%

Admin-83%

Move Manager-75%

AI-89%

Neighborhoods-29%

Visitor Desk Booking (OSS)-13%

Preferences+133%

Other-91%

Risk signals4 firing

Usage Major DeclinePendo usage declined 31.8% over 30 days

Chronic

Engagement Going DarkNo Gong call in 116 days on high-touch account

Chronic

Zero Usage Modules1 core module(s) with zero usage: Room Booking

Chronic

Health Yellow BandHealth score 60 in yellow band (57-63)

Chronic

Customer Education3

Cases

1 active · 8 total in last 12 months

					Stages
00167853	Updated Employee List for Dept Of Labor	Normal	4d	—	—	Jul 29, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.