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Anthropic

MM · Tier C · Software · CSM Mariana Couto Medeiros · 2 - Onboard & Implement

Room BookingRequest ManagerVisitor MgmtWorkplace IntelField Mgmt

86Health

One-to-OneAt risk

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $111,600 · Core $0 · Subscription $101.1K · PS $10.5K

$111.6K

$72.2/seat

Renewal

Contract: Dec 16, 2025 → Dec 15, 2026. Year of term: Year 1 of 1

Dec 16, 2026

136d away

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 4.

4 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

12.4d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 58.0%. Last login: Feb 15, 2026.

↘ -36.4% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

Flatsince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Error Condition6

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory+28%

Desk Booking-10%

Move Manager+5%

Neighborhoods+52%

Admin-15%

AI+250%

Scenarios-4%

Reports+28%

Moves Report-2%

Other+1%

Planning Tools-30%

Preferences-67%

Visitor Desk Booking (OSS)+4%

Safeguard+200%

Request Manager-67%

Facilities-100%

Workplace Announcements-100%

Customer Education5

Floor Plan1

Data Management1

Cases

1 active · 13 total in last 12 months

					Stages
00168201	Anthropic: Error with Android URL	Normal	2d	—	—	Jul 31, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.