Accounts Biweekly Review Reports|

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Dell- Reseller for NJD of Environmental Protection

MM · Government · CSM Oli Deans · 3 - Launch & Adopt

Room BookingRequest ManagerField Mgmt

83Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $101,320 · Core $0 · Subscription $97.0K · PS $4.4K

$101.3K

$97.0/seat

Renewal

Contract: Jul 1, 2026 → Jun 30, 2029. Year of term: Year 1 of 3

Jul 1, 2029

1064d away

Open cases

Support 0 · CS 0 · High-priority 0. Cases opened in last 30d / 90d: 0 / 1.

High pri 0 · 30d 0

SE escalations (active)

Active SE escalations (parent case open and not Solved): 0. Lifetime total: 0.

0 lifetime

Jira linked (active)

Active cases (not closed, not Solved) with at least one Jira ticket attached. Hover a Jira pill in the modal for its live status.

none

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

5.0d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: 0.0%. Last login: Feb 13, 2026.

↘ -28.7% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $33Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Floor Plan18

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory+93%

Move Manager-52%

Neighborhoods+7%

Admin-54%

AI0%

Reports-58%

Visitor Desk Booking (OSS)-33%

Desk Booking-67%

Moves Report0%

Other0%

Preferences+40%

Safeguard—

AI Canvas — UsageSource: mart_feature_usage (is_ai_canvas_feature = TRUE)

Weekly AI Canvas click events. Plus-plan accounts only.

Weekly Module Usage

Implementation in progress — AI Canvas available after go-live

No AI Canvas activity recorded yet.

Risk signals4 firing

Health CriticalHealth score 46 — critical zone (<50)

Chronic

Health DecliningHealth dropped from 54 to 46 (-8 pts over ~90 days)

Chronic

Zero Usage Modules1 core module(s) with zero usage: Room Booking

Chronic

NPS DetractorClient NPS 5 (detractor, 90d ago)

Chronic

Customer Education3

Data Management3

General Request1

Cases

0 active · 25 total in last 12 months

					Stages
No cases match this filter.

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.