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ENT · Software · CSM Gillian Parasi Rubio · 3 - Launch & Adopt
AI Account Briefing
Claude summarizes this account's health, risks, and talking points from the data on this page.
ARR
$236.4K
$59.2/seat
Renewal
Dec 5, 2026
125d away
Avg resolution
6.8d
last 90d
Pendo 7d
2,870
↗ +18.0% vs 30d
9 active · 296 total in last 12 months
| Stages | ||||||
|---|---|---|---|---|---|---|
| 00168193 | SFO-io3 New floor plan | Normal | 2d | — | — | Jul 31, 2026 |
| 00168173 | Office Space - Login Issue | Normal | 2d | — | — | Jul 31, 2026 |
| 00168128 | Singapore 40th floor updates | Normal | 2d | — | — | Jul 31, 2026 |
| 00168038 | OfficeSpace GraphQL API key returns InvalidApiKey | Normal | 3d | — | — | Jul 30, 2026 |
| 00166693 | AM notifications openai | Normal | 17d | SE · SE - In Progress (JIRA)opened Jul 21, 2026 | FRT→SESEENG | Jul 16, 2026 |
| 00166309 | Scenario - From-To moves created from bookings | Normal | 20d | SE · SE - In Progress (JIRA)opened Jul 13, 2026 | FRT→SESEENG | Jul 13, 2026 |
| 00165841 | Openai AM - Advanced Template not importing custom fields | Normal | 26d | — | — | Jul 7, 2026 |
| 00161593 | OpenAi- Asset Management: Work Orders | Normal | 73d | SE · SE - In Progress (JIRA)opened May 28, 2026 | FRT→SESEENG | May 21, 2026 |
| 00161588 | OpenAi- Asset Management: Issue with Custom Fields Not Importing via Advanced Template | Normal | 73d | SE · SE - In Progress (JIRA)opened Jun 1, 2026 | FRT→SESEENG | May 21, 2026 |
Open cases on this account linked to known Jira bugs that also affect other customers.
1 known bug on this account also affect 2 other customers. Linked via SE escalation Jira IDs on open cases.
Linked from
00161588
Open error cases without a Jira link — scan to find potentially related known engineering bugs.
3 open defect cases without a Jira link.