Accounts Biweekly Review Reports|

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Washington Gas

ENT · Tier D · Energy, Utilities & Waste · CSM Oli Deans · 1 - Purchase

Room BookingRequest ManagerVisitor MgmtField Mgmt

100Health

One-to-One

AI Account Briefing

Claude summarizes this account's health, risks, and talking points from the data on this page.

ARR

Full ARR: $54,500 · Core $0 · Subscription $44.5K · PS $10.0K

$54.5K

$98.9/seat

Renewal

Contract: Oct 1, 2025 → Sep 30, 2028. Year of term: Year 1 of 3

Oct 1, 2028

791d away

Avg resolution

Average days from case creation to closure, for cases closed in the last 90 days.

3.6d

last 90d

Pendo 7d

Active visitors in Pendo over last 7 days. Seat utilization: —. Last login: Feb 11, 2026.

172

↗ +20.8% vs 30d

Account Health

ARR historySource: mart_account_360_history · daily snapshots from April 2, 2026

▲ $10Ksince Apr 2·112 daily snapshots

Support & Engineering

Support volume — by quarterCase counts per quarter by record type · mart_support_cases

Cases by category — 12 moGrouped by tier_1_category · mart_support_cases

Data Management7

Product usage — 90d trendSource: mart_product_usage · current 90d vs prior 90d events per module

Visual Directory+119%

Admin+7%

Desk Booking+265%

Request Manager+73%

Move Manager-54%

AI+56%

Reports-49%

Neighborhoods-78%

Other+17%

Moves Report+233%

Scenarios+400%

Visitor Desk Booking (OSS)-49%

Planning Tools-22%

Preferences-83%

Facilities-100%

Workplace Announcements-100%

Error Condition5

Customer Education3

Floor Plan1

Cases

2 active · 16 total in last 12 months

1 with SE escalation · 1 Jira-linked

					Stages
00167951	Re: Request Manager Missing!!! WGL	Normal	3d	—	—	Jul 30, 2026
00163687	Washington Gas Mobile App Login Failed for Asset Management	Normal	51d	SE · SE - In Progress (JIRA)opened Jun 15, 2026 AM-1260	FRT→SESEENG	Jun 12, 2026

Cross-client bug exposure

Open cases on this account linked to known Jira bugs that also affect other customers.

1 known bug on this account also affect 2 other customers. Linked via SE escalation Jira IDs on open cases.

AM-1260—

AM-1260

2 other accounts$277.2K combined ARRTop 10

OpenAI Inc The Chamberlain Group, Inc.

Linked from

00163687

Unlinked defect intelligence

Open error cases without a Jira link — scan to find potentially related known engineering bugs.

1 open defect case without a Jira link.